Store Policies
Accepted Method of Payment We accept MasterCard, Visa and Paypal. MasterCard and Visa are processed through our secure payment gateway. PayPal accepts all major credit cards in addition their well know PayPal payment transaction management system.
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.
Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.
Knife Laws. Knife laws vary. Please check with your local law enforcement agency for the laws in your area.
Back Orders
We will do our best to ship your order as requested, but occasionally merchandise from our suppliers might be out of stock. If this occurs, merchandise will automatically be back ordered. We will notify you as soon as possible and will provide you with the options of waiting for the backorder, changing your order to another item, or canceling your order.
Cancellation Policy
Orders may be canceled with no further obligation up to the time the order has been shipped. Following shipment, the return policy will apply.
Return Policies
There are times even with the best intentions, things do not go as expected. In these cases, it is possible to return items that your have received. There are three distinct processes.
1. If a product received is defective, e. g. handles are not attached properly, coatings are separating, or something similar, we must be notified as soon as possible and not later than 30 days after receipt. We will contact the suppliers and obtain "Return Authorization Number" and forward this information to you. Returns of defective merchandise require a "Return Authorization Number" as merchandise shipped without a RA# will be refused. 100% credit and freight will be allowed on manufacturer’s defects only. A complete description of the nature of the defect must be included with the returned merchandise. Merchandise must be returned in original shipping cartons with all packing materials. Replacement merchandise will not be shipped until defective merchandise is returned.
2. If the product is received damaged, e. g. crushed packaging, broken contents, or similar, this must be reported to carrier immediately and to Your Smart Kitchen within 2 days of delivery. Recovery of costs of the merchandise must resolved within the carriers damage claims process. We will assist as much as possible in facilitating the recovery of costs or products. The cost will be refunded as soon as shipping claim is resolved.
3. It is understood that occasionally a product is received and does not meet expectations or is just not what you wanted. In these instances, the merchandise may be returned but our suppliers have strict non-defective returns policies. Returns of non-defective merchandise require a "Return Authorization Number" and the merchandise should be shipped prepaid. Merchandise shipped without a RA # or shipped freight collect, will be refused. If the merchandise is resalable as received, a 20% restocking and handling fee will apply.
Warranty
Manufactures warranties apply on all merchandise. Check the documentation with the products as many have "life-time" warranties.
Other Issues
When ever you have questions regarding products, orders, returns, or use of our products, please contact us. We will do our best to answer your questions, resolve any issues, or just talk about cooking and related subjects.
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